Mastering Problem Solving:  A Key Skill for Success

Hi,

I’m Alix and it’s my mission to help as many as possible work in jobs that meet their passion and purpose, allowing them to reach their full potential by providing support and hand holding where they may not have any – especially when first setting out.

Be a ‘virtual mentor’ if you like…

Today we’re exploring the importance of problem-solving, another one of those soft skills sought after by employers.

Problem-solving is one of the most essential skills in professional life and can be pretty handy in your personal life too.

So, let’s cover:

the stages involved in the process from beginning to end;

different problem-solving techniques;

challenges you could face; and

strategies for improving your abilities in mastering this critical skill.

Whether it's navigating day-to-day challenges or finding inspiring solutions to complex issues, the ability to solve problems effectively is crucial to a company’s success and can raise your standing in any firm.

But first…

What is problem solving?

At its core, problem-solving is the process of identifying a challenge, analysing it, and finding effective solutions.

But it's more than just about fixing what's broken—it's about diagnosing underlying issues, driving down into a problem and thinking about it critically, then applying creative thinking to find a way forward, either on your own, or with a team.

Problem-solving can be applied to a variety of contexts, from organisational challenges to individual dilemmas, making it a universally sought after skill.

The importance of problem solving…

Improving efficiency and productivity…

Effective problem-solving helps organisations eliminate bottlenecks, streamline processes, and improve overall efficiency.

Companies know that, by addressing obstacles head-on and finding the best solutions, tasks are completed faster and with fewer resources, ultimately driving productivity which, in turn, affects the bottom line of profits.

This innovative mindset is especially valuable in industries like technology, science, and business.

Many of the greatest innovations in history have been the result of creative problem-solving.

Building confidence and independence…

Problem-solving is deeply intertwined with decision-making. When you solve problems, you're essentially making decisions about how to address an issue.

The skill itself allows you to handle challenges without immediately seeking help, promoting independence and self-reliance.

Individuals who are strong problem-solvers tend to have greater confidence in their abilities, as mastering problem-solving leads to professional and personal growth, leaving you feeling more empowered to tackle new challenges just as you’re solving current ones.

And it’ll be a large tick against your name in the workplace.

Promoting teamwork and collaboration…

However, in many environments, problem-solving is not an individual effort but a collaborative one.

It can often require teams to pool their knowledge, skills, and creativity to develop solutions.

Effective problem-solving strengthens team dynamics, fosters better communication, and encourages collaboration.

Read my article about working with and in a team for further help on this subject.

Stages of the problem-solving process…

The problem-solving process tends to involve several stages, each one critical to finding effective solutions.

So where do you start?

Identify the problem…

The first step is to clearly identify and define the problem.

To do this, use careful observation and analysis to ensure that you're addressing the root cause, not just the symptoms. Putting a plaster over a problem allows it to rise again.

Techniques like the "5 Whys" (asking "why" five times to get to the core of an issue) are often used to uncover the root cause of a problem.

Remember that a well-defined problem is halfway to being solved.

Gathering information…

Once the problem is identified, gather as much information as possible to understand it better.

This may involve:

asking further questions;

conducting research; and/or

collecting data.

Understanding all aspects of the problem is essential for developing an effective solution.

And once this is done, then it’s on to solving the problem.

Problem-solving techniques…

Different problems can require different approaches, and there are a variety of problem-solving techniques that can be employed depending on the situation.

Here are some methods you can use:

Brainstorming…

When faced with complex challenges, solving problems often requires thinking outside the box and generating new ideas.

Brainstorming is one of the most well-known techniques for generating ideas.

In a brainstorming session, individuals or teams come up with as many solutions as possible without initially evaluating them or discarding any.

Just think of spider-diagrams and how one idea feeds onto another taking unexpected directions and generating ideas through this simple process and you’ll get the idea.

At this stage, creativity is key—encourage all ideas, even those that may seem unconventional or unworkable.

The more options you generate, the better your chances are of finding the most effective solution.

Once ideas are on the table, they can then be examined, refined and prioritised, but, for now, write everything down to go through later.

SWOT analysis…

SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis is commonly used in strategic problem-solving, particularly in business. This technique helps evaluate internal and external factors that affect a problem, which can provide a clearer path to a solution.

Mind mapping…

Mind mapping is a visual tool that helps organise thoughts, ideas, and solutions. This method works particularly well for complex problems that involve multiple elements.

By laying out ideas visually, it becomes easier to see connections and develop an overall strategy.

Generating solutions…

Evaluating options…

With a list of potential solutions, the next step is to evaluate them based on the following factors:

feasibility;

cost;

time; and

potential outcomes.

It's important to weigh the pros and cons of each option.

Cost-benefit analysis…

Cost-benefit analysis is used to evaluate potential solutions based on their costs and expected benefits. This technique is especially useful for business decisions, where resources need to be allocated efficiently and to a strict budget.

Also, of course, any cost will need to be looked at before implementation anyway.

Strategies for improving problem-solving skills…

Practice critical thinking…

Problem-solving requires the ability to think critically. This involves analysing information objectively, identifying patterns, and questioning assumptions.

Engaging in activities that challenge your thinking, such as puzzles or debates, can help sharpen this skill.

Enhance creativity…

Creativity is a key component of problem-solving, especially when it comes to generating innovative solutions. Engage in activities that stimulate your imagination, such as reading, exploring new hobbies, or brainstorming with others.

Learn from experience…

The more problems you solve, the better you become, especially when facing challenges.

Common challenges in problem solving…

While problem-solving is a valuable skill, it’s not without its challenges.

Some common obstacles include:

Lack of information…

A major barrier to solving problems effectively is not having enough information. Without a clear understanding of the issue, solutions may be based on assumptions, leading to ineffective or even harmful outcomes.

Remember, the 5 ‘why’s’.

Overcomplicating the problem…

Sometimes, problems are made more complicated than they need to be. This can lead to over-analysis, delays, and confusion.

Simplifying the problem and focusing on the core issue can often make the solution clearer.

Fear of failure…

Many people hesitate to take action on a problem because they fear failure. This can lead to procrastination or a reluctance to explore creative solutions.

A healthy attitude toward risk-taking and learning from mistakes is essential to becoming a better problem-solver.

Groupthink…

When solving problems as a team, "groupthink" can occur, where individuals conform to the dominant opinion without critically evaluating alternatives. This can limit creativity and prevent the best solution from emerging.

Encouraging diverse perspectives and open debate helps avoid this pitfall.

Resistance to change…

Even after a solution is found, there may be resistance to implementing it, particularly if it involves significant change.

Addressing resistance through clear communication, training, and involving stakeholders, where necessary, in the process can help ensure the successful adoption of new solutions.

Implementing the solution…

After selecting the best solution, then it's time to put it into action.

This step requires careful planning and execution to ensure that the solution is implemented effectively.

During this stage, it's important to monitor progress and make any adjustments as needed.

Remain open to having to change direction to reach the best outcome.

The PDCA cycle (Plan-Do-Check-Act)…

This is a continuous improvement process often used in business and project management.

It involves planning a solution, implementing it, checking the results, and acting based on the findings.tw

Follow up…

Once the solution has been implemented, reviewing the results to see if the problem has been effectively solved is critical to the success in which the solution (and you) could be judged.

It’s possible that the solution didn’t cover every aspect, so keep an eye out to deal with any following issues quickly and efficiently.

If the issue persists or new challenges arise, additional steps may be necessary to refine the solution or explore alternative options.

Approach new steps the same way as above until the solution is right.

Conclusion…

Become a problem solver and your standing will increase with any employer.

It’s fairly common for employees to raise issues, without the forethought to also take along possible solutions.

But you could be the one to raise any issues, with solutions in the next sentence. Your standing in the company will be both raised and appreciated, making your contribution even more valuable.

Good luck with this and don’t forget to look around at other soft skills that will help you reach your potential and show your worth.

Success is within your grasp!